
"It was nice arrangement & ambience for learning. Gripel have managed the synchronization of capable Trainer & participants in most effective & optimal manner. Kudos to Gripel. Received implementation ideas for our areas. Understood gap is in what we practice & what is best to
practice"
Director Banking Product Support,
Oracle Financial Software Services Ltd

Unlock your brand's
true potential
serving industry leaders

"The training is rich in putting a perspective to the customer centric strategy. I would definitely recommend this course by Neil"
Chief Customer Office,
Tech Mahindra Ltd

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Neil
His clientele includes Fortune 100 companies in BFSI, Industrial & Manufacturing, Technology & Telecom, IT & ITES, and Services.
They engage him for their most important business priorities of achieving consistent business growth using client centric strategies and to bring in renewed focus on client centricity, data based mindset and digital transformation.
He regularly conducts public and in-house master-class & workshops in Dubai, UK, US, Singapore, Malaysia, Thailand, Bangladesh & India.
01
The role of CX specialist in the company
02
Customer-centric corporate culture & leadership
03
CX Strategic Framework
04
Customer and employee personas
05
Customer journey mapping
06
Empathy as a tool in CX
07
CX design and change management
08
Voice of customers, employees, and processes
09
CX in a digital world
10
CX metrics: NPS, CSI, CES
Key Sessions

"Very Informative & interactive sessions. Trainer was able to capture the attention through the program. Benefits learnt were Understanding CX, Networking & ability to build capabilities within my organisation"
President Sales & Marketing,
Finolex Cables Limited

"New CX Concept to explore, Ideas generated during sessions, meeting & hearing other CX challenges & innovations. Relevant topics discussed to the business scenarios of participants & provided specific action/next steps"
AVP, Customer Experience Management,
Cactus Communications Pvt. Ltd.

Tailored delivery
To maximize your benefit from this event, we'll send you a targeted questionnaire to identify your specific training needs. Our trainer will analyze your responses to tailor the course content, ensuring it meets your goals and addresses key issues. You'll also receive comprehensive materials to explore at your own pace.

"Good insights & implementation Ideas for CX"
Vice President,
Deutsche Bank
Who will you meet?
-
Heads of CX
-
Heads of Customer Success
-
Heads of Customer Relations
-
Heads of Customer Service
-
Heads of Customer Loyalty
-
Heads of Contact Centre
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Heads of Product Development and Innovation
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Heads of Customer Operations
-
Heads of UX
-
Chief Digital Heads/Technology Heads
-
Heads of Marketing
-
Heads of Consumer Insights and Analytics
-
CXOs and Senior Management (CEOs, COOs, CDOs, CTOs, CMOs)
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Manufacturing
-
Retail & CPG
-
BFSI
-
Transport & Logistics
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E-Commerce
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Fintech Payments & Gateways
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Hospitality
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Utilities
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Tourism
-
Aviation
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Pharma & Healthcare
-
OTT

"Very Informative & interactive sessions. Trainer was able to capture the attention through the program. Benefits learnt were Understanding CX, Networking & ability to build capabilities within my organisation"
President Sales & Marketing,
Finolex Cables Limited
Impacted 150000+
professionals lives
His books include The Client Centric Protagonist, The Master Book for Lean Six Sigma & A Little Book for Customer Experience.
“Neil is a great trainer. I particularly liked the visual approach with real life examples”
Head - Contact Centre,
Cox and Kings
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Sign Up for 2 days CX Masterclass & Get 10 Week Life Coaching System FREE
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“We can change our lives. We can do, have, and be exactly what we wish.”
-Tony Robbins

Transforming your life and creating the one that you've always wanted is NEVER easy. It's simple but definitely not a stroll in the park.
Results

Accountability tactics help people to stay on task and finish what they start; help them organize their time, focus their energy, and be more efficient in their efforts.
Accountability

Outcomes are the changes you expect to result from your program. These can be changes in individuals, systems, policies, or institutions that you seek to achieve.
Outcomes

Identity is a combination of factors that define who you are, including your physical traits, personality, interests, memories, experiences, relationships, and values.
Identity
Our success formula empowers you to achieve your goals with precision, turning challenges into opportunities and making success inevitable.
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Who you spend time with shapes your path. That’s why our CX Mastermind Group meets weekly online to empower and drive each other toward success on this transformative journey
Schedule
0830 Registration and Coffee
0930 Morning Session Commences
1100 Morning Refreshments & Networking Break
1130 Morning Session Re-Commences
1300 Networking Luncheon
1400 Afternoon Session Commences
1600 Evening Refreshments & Networking Break
1630 Evening Session Commences
1800 Workshop Concludes
day 1
0800 Registration and Coffee
0900 Morning Session Commences
1100 Morning Refreshments & Networking Break
1130 Morning Session Re-Commences
1300 Networking Luncheon
1400 Afternoon Session Commences
1600 Evening Refreshments & Networking Break
1630 Evening Session Commences
1730 Workshop Concludes
day 2


Thank you for being part of our journey.
Here's a special gift to celebrate our 15th anniversary together.